Shipping & Returns
Masterdatadirect offers free shipping on orders over $50 to customers based in the Continental U.S.(Lower 48 States). Orders are shipped via United Parcel Service(UPS) Ground. We offer expedited service should you need faster delivery, however customer is responsible for this cost. All orders under $50 will have a flat $14.75 charge for shipping.
Blank Non Printed Products
We accept returns on Blank Non-Imprinted products if returned within 14 days of receiving the shipment. A refund for the order amount, minus shipping and restocking fee (if applicable) will be issued to the credit card used to place the order within 5 days of receiving and reviewing your return. Shipping charges are non-refundable for undelivered, unclaimed or refused packages unless we made an error.
Your return needs to be in re-sellable condition or a refund will not be processed. The product must be in the original condition and packaging, so please do not discard, deface, write on, or destroy the carton.
Any return requires an Authorization number from Masterdatadirect. No product will be accepted without one. Please call us at 888-447-3282 to get a number.
We are unable to accept returns of printed envelopes unless we made a printing error. We will replace any product we make an error on.
If you send back a return that is not eligible for a refund, it is your responsibility to pay an additional shipping charge if you would like the product back again.